Refund Policy

Navigating the world of online shopping can sometimes be an adventure, and at TokyoTechWear we want to make that adventure as simple and seamless as possible. Our refund policy is designed to give you peace of mind when choosing from our innovative products.

How long does it take to benefit from the refund option?

The customer has 30 days from receipt of the item to benefit from the refund option, subject to respecting the conditions stipulated in our returns policy.

Who pays for return shipping costs?

Except in the case of defective products or delivery errors attributable to Tokyo Techwear, return shipping costs are the responsibility of the customer.

What is the next step to initiate a return?

To initiate a return, please submit a request via our online returns form or by email to contact@tokyotechwear.fr, accessible on our website. Once the request is received, we will provide you with all the necessary instructions to process the return.

What is the policy on defective or broken products?

For any defective or broken product received, we undertake to replace it free of charge or reimburse the customer in full. Return costs in this specific case will be covered by Tokyo Techwear.

What is the policy applicable to products that are not kept but that the customer wishes to return because they have changed their mind about their purchase?

We do not accept returns on products that are not broken or delivered incorrectly.