Frequently Asked Questions
How long are your estimated delivery times?
Processing, logistics, inventory management and finally shipping require a delivery time ranging from 3 to 15 working days maximum. Some products are delivered much faster, you can check on the product sheet when the product is delivered faster. We do everything in our power to deliver to each of our customers as quickly as possible, while maintaining impeccable quality in the quality of our products.
How much will I pay for delivery?
Delivery is free.
I have no news about my package, what should I do? Is that bad ?
Throughout delivery, we send emails to keep you informed of the location of your package. Do not hesitate to check your SPAM, plus you can follow the progress of your package on the page parcel tracking.
I did not receive my order ?
You haven't received your order and you're starting to worry? Don’t panic Tokyo Techwear™ ensures secure delivery. Our customers are the most important thing to us, you are our priority. We will assume full responsibility if a package is lost. You can contact us by email: contact@tokyotechwear.fr or from the page contact to the slightest question or concern on your part.
Where do your articles come from?
Our products are manufactured and stored in Europe and Asia in order to reduce costs and offer you very good value for money.
Delivery to overseas France (DOM-TOM)
Deliveries to overseas destinations (overseas France) are often longer (between 30 and 60 days from the day of the order) to remain financially accessible to all. A small additional cost for delivery will be requested for the following countries: Guyanne, Guadeloupe, Martinique, Mayotte, Réunion, Saint-Barthélemy, Saint-Pierre-et-Miquelon, New Caledonia, Wallis-et-Futuna, French Polynesia and Saint-Martin.
Is it possible to cancel my order?
You can of course cancel your order, we advise you to cancel your order within 24 hours of delivery. We advise you to contact us as soon as possible at contact@tokyotechwear.fr : We will respond as soon as possible.
I would like to return my product, what should I do?
As article L221-24 specifies, you have up to 14 days after receipt of the package to return your order to us and request a refund. Just write to us at contact@tokyotechwear.fr accompanied by your order number. To qualify for a refund your item must be new and in the same condition as you received it.
Is my banking information secure?
Yes ! The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hackers or identity theft. Visually, the SSL certificate is represented by a padlock which appears in the URL bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.
What are your payment methods?
Our site only offers secure and safe payment methods. We offer paypal as well as credit and debit cards.
The item I want to buy is unavailable
The stock of our products is updated every day, you can come back regularly because none of our products remain out of stock for more than one day.
How to contact you?
To contact us, nothing could be simpler, two solutions are available to you:
- By email to: contact@tokyotechwear.fr
- Or on our contact page by clicking here
Our customer service is open 7 days a week and will respond to you as soon as possible.
I would like to order “in bulk”?
If you would like to order in large quantities, email our team at contact@tokyotechwear.fr
Can the discount codes be combined?
No. Except in exceptional cases or promotional offers, we only accept one reduction code per order.